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What is My Agent?
My Agent is the user interface where you can chat with a live agent from the call center that will be available for use to owners Monday – Friday from 9:00 a.m. – 7:00 p.m. EST, Saturday – Sunday from 9:00 a.m. – 6:00 p.m. EST. Your agent will interact with you through a messaging application on the WorldMark website. This live agent will find answers to your questions via info center and your club website.
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Where is My Agent located?
It is located on the post-login pages. It will appear in the lower right-hand corner of the screen for computer users and mobile devices.
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How do I activate My Agent?
My Agent will show as a message bubble icon in the bottom right corner where you can select the tray to type within to start asking questions.
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How will the live agent know it’s me on the account?
Only authorized users on the account are available to chat with a live agent. Verification will follow the standard Owner Services verification process.
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Will a live agent ever call me?
Inquiries that are better suited for a phone call or are not supported through live chat may be directed to the appropriate department. If you are available to speak over the phone, a guide will contact you directly using the verified phone number provided. If you are not available, you will be provided with the department’s contact information.
