A couple sitting on a couch, smiling while reviewing the Owner Guide on their iPad.

OWNER GUIDE

Explore guidelines and policies.

Before you start booking or packing, brush up on WorldMark's account, resort, and reservation policies to make vacationing a breeze.

A couple sitting on a couch, smiling while reviewing the Owner Guide on their iPad.

OWNER GUIDE

Explore guidelines and policies.

Before you start booking or packing, brush up on WorldMark's account, resort, and reservation policies to make vacationing a breeze.

Account policies

  • Outstanding balances

    In the event that your WorldMark account is past due, reservations cannot be made until the balance has been paid in full.

    This includes all past due balances for such items as WorldMark dues, TravelShare dues (if applicable), your WorldMark by Wyndham loan (if applicable), and any outstanding reservation fees. If a delinquency remains unresolved, any current reservations may be subject to cancellation. For questions concerning a past due status on your account, please contact:

    WorldMark reservation fees – contact the WorldMark Vacation Planning Center at 1-800-457-0103.
    Dues and Loans – contact the Financial Services Department at 1-800-691-7289 or make a one-time payment online.

  • Credit assignments

    WorldMark owners can share in the cost of a reservation by assigning credits from one owner account into another, to be used towards a shared vacation.

    Any available vacation credits in an owner's account are eligible to be transferred to another owner account. The owner assigning credits must be current on all maintenance dues, loan payments, and reservation fees, as must the recipient of the credits. Credits from future anniversary years are not eligible for assignment. Per WorldMark, The Club Guidelines, all owners are limited to assigning twice their annual credit amount. This limit applies to credits received via assignment as well. A credit assignment is a one-time transfer of credits from one owner account to another, and does not constitute a permanent transfer of credit ownership. Housekeeping services are not eligible for assignment.

    How does this work?
    Once two WorldMark owners have agreed to an assignment of credits from one to the other, the owner assigning credits submits a Credit Assignment Request online. Once submitted, the credits will be assigned into the recipient's account within two business days. The credits will appear as Assigned Vacation Credits in the new account, and will retain their original expiration date.

  • Permission addendums

    As per WorldMark, The Club Guidelines, anyone who did not sign the Vacation Owner Agreement for the purchase of credits is not considered an owner.

    Being a family member of an owner or living in the same residence as an owner does not result in owner rights and usage. However, an owner can grant booking privileges to a non-owner by using a Permission Addendum which must be signed, notarized, and submitted to the Owner Care Department.

    How does this work?
    Once the Permission Addendum is on file, the person(s) listed will be able to access and book reservations on your WorldMark account.

    Please note:
    A Permission Addendum does not provide online booking privileges to non-owners as these privileges require the owner number and password.

Resort policies

  • Pet guidelines

    Animals or pets may not be brought onto any WorldMark resort property, including in any type of vehicle. Exceptions are made for service animals assisting people with disabilities recognized by the ADA, such as seeing-eye dogs.

    More information.
    Owners are responsible and may be charged a fee for any additional time and services needed to clean a suite due to an unauthorized pet. Please refer to the WorldMark, The Club Guidelines. Owners may contact the resort for kennel recommendations in the vicinity.

  • No smoking

    All WorldMark suites, including patios, decks, and balconies, are smoke-free. While smoking and vaping is prohibited in guest suites, it is allowed in designated smoking areas around the property.

    More information.
    Owners are responsible and may be charged a fee for any additional time and services needed to clean a unit of smoke residue. Please refer to the WorldMark, The Club Guidelines.

  • Best Fit Policy

    The Best Fit Policy is the automated process of assigning suite numbers at the resort. Suite assignments at WorldMark resorts are not determined by resort staff, reservation agents, or other corporate staff. On the day of arrival, the Best Fit System determines the vacant suites available on that day, as well as suites available for the duration of the reservation. The Best Fit System then assigns suites on the day of check-in based on the original booking date, not on the time of check-in at the resort.

    Please contact the WorldMark by Wyndham Vacation Planning Center at 1-800-457-0103 with any questions related to these policies.

Reservation guidelines and policies

  • Weekend Only

    WorldMark, The Club Guidelines define a Weekend Only reservation as a 2-night reservation that is for Friday and Saturday nights only.

    More information.
    Weekend Only reservations are subject to the following rules:

    • 2-night stay required: When both Friday and Saturday nights are available in the same suite type, a 2-night stay is required.
    • Credit reservations: You may have and use as many credit reservations as possible with the number of credits you have available. You may only have one Weekend Only reservation at a time for every 5,000 credits owned. The rule does not limit the number of Weekend Only reservations that can be made, it simply limits the number that may be booked at the same time. Once you have completed a Weekend Only reservation stay, you may book another.
    • Bonus Time reservations: Only one Weekend Only Bonus Time reservation is permitted per 10,000 credits owned, per calendar quarter.

    Please refer to the WorldMark, The Club Guidelines for more information.

  • Waitlist

    If your desired resort and dates are not available, a waitlist request can be submitted through the Vacation Planning Center.

    Waitlist eligibility
    Waitlist requests may be submitted for any WorldMark, The Club or Club Wyndham South Pacific resort.

    Waitlist windows
    Waitlist requests are accepted and offers may be made within the following windows. Once these windows have passed all unfulfilled waitlist requests will be released.

    • 15 days to 13 months prior to arrival date.
    • Exotic locations*: 31 days to 13 months prior to arrival date.

    *Exotic locations refers to the following resorts:

    • WorldMark Coral Baja - San Jose del Cabo, Mexico
    • WorldMark Fiji - Denarau Island, Fiji
    • WorldMark Isla Mujeres - Quintana Roo, Mexico
    • WorldMark Kapa`a Shore - Kapa'a, Kaua'i, Hawai'i
    • WorldMark Kihei - Kihei, Maui, Hawai'i
    • WorldMark Kona - Kailua-Kona, Big Island, Hawai'i
    • WorldMark Elysian Beach Resort
    • WorldMark Valley Isle - Lahaina, Maui, Hawai'i
    • WorldMark Zihuatanejo - Guerrero, Mexico


    Minimum nights required

    A waitlist request requires a minimum number of nights based on the date of the request and the requested arrival date. Minimum nights required are as follows:

    • Red Season, 10 months to 13 months - 7 nights*
    • Blue and White Season, 15 days to 13 months - 2 nights
    • If the request includes Friday or Saturday - 2 nights
    • Single night waitlist requests cannot be made online


    *If an owner already has a confirmed reservation that satisfies the 7-night requirement, less than seven nights may be requested to group with or add to the existing reservation.

    Contact method
    Email is the preferred method of communication. Please provide an email address that is checked daily because offers are only valid until the close of business the following day. You may provide only one email address.

    Payment options
    All payment options are available based on booking date and arrival date guidelines.

    Additional waitlist information

    • A waitlist request may not be submitted on past due accounts.
    • A confirmed reservation may be cancelled without penalty to accept the waitlisted inventory, if the waitlist match is 30 days prior or after the arrival date of the reservation being cancelled.
    • Once a waitlist offer is made, an owner has until the close of business the following day to accept the offer.
  • Transient Occupancy Tax

    Local municipalities in some areas levy a Transient Occupancy Tax for occupying a room or rooms at a hotel or resort.

    More information.
    If a resort is located in an area that charges Transient Occupancy Tax, the WorldMark owner is required to pay the tax at the time the reservation is booked. Transient Occupancy Taxes are fully refundable upon cancellation. Rates vary by area. To find out which individual resorts charge this tax, please refer to the Tax Information section on the individual resort pages online.

  • Online booking guidelines

    Booking online through the WorldMark website is subject to the same guidelines as defined in Club Guidelines for WorldMark, The Club. Online booking is limited to certain transactions as listed below:

    Included in online booking:
    You may use any of the following options to book an available WorldMark resort suite. Online reservations can be made 13 months or less from date of arrival. Regular booking windows still apply based on payment option.

    1. Vacation, Trade, Incentive, and Assigned Credits
    2. Bonus Time
    3. Fun Time
    4. FAX Time
    5. Inventory Specials
    6. Monday Madness

    Excluded from online booking:

    • Reservations that use a combination of credits and cash (including cruises and getaways for credits)
    • Grouped reservations


    Vacation Planning counselors are available to assist you with these other reservation types. Call 1-800-457-0103.

    Owner criteria
    In order to book a reservation online you must meet the following criteria:
    1. Your account must be current on contract payments and dues.
    2. You assume responsibility for any reservation confirmation completed using your owner number and password. Keep your password in a safe place.
    3. You must have a valid email account registered through the WorldMark website.

    Guest usage
    An owner is allowed guest usage during the online booking process if the reservation meets the criteria for guest reservations as defined in the WorldMark, The Club Guidelines. A Guest Certificate or Guest Certificate Fee is required. The guest's first and last names must be added to the reservation system prior to check-in. The guest will be required to present identification upon check-in.

    Payment for reservations
    Any charges incurred during online booking will be detailed and displayed during the reservation process. A valid credit card is required as payment. Visa, MasterCard, Discover, and American Express are accepted.

    48-hour waiting period
    There will be an enforced 48-hour waiting period between a cancellation and a new reservation whenever any of the following occurs:
    1. You are cancelling a one-week reservation in Red Season and then requesting to rebook the same reservation for less than a week within 10 months or less of occupancy.
    2. You are cancelling a vacation credit reservation and then requesting to rebook that reservation as a Bonus Time reservation.
    3. You are cancelling a regular Bonus Time Reservation and then requesting to rebook that reservation as a guest-only reservation within five days of use.
    4. You are requesting a revision to an existing reservation and the revised arrival date was not within the Guidelines on the original date of booking.
    5. You are requesting a revision to an existing Grouped Reservation and the revised segments were not within the Guidelines on the original date of booking.

    South Pacific restrictions (excluding Fiji)
    1. Reservations booked at South Pacific Resorts can only be booked a maximum of 11 months away.
    2. Bonus Time cannot be used on a South Pacific reservation.

    More information

    • Once you begin the online booking process it must be completed in 15 minutes or less.
    • One reservation at a time may be booked online. If you exit the booking process before confirming a reservation, you will not be able to start another reservation without confirming or cancelling the original reservation.
  • FAX Time rental

    FAX Time Rentals are made available by WorldMark by Wyndham and are subject to the availability of FAX credits. The current policy for FAX Time reservations is as follows:

    Reservation requirements

    • Reservations must not exceed 14 consecutive nights.
    • Reservations must not consume more than 10% of the total suites at a resort.
    • All other WorldMark, The Club Guidelines apply.


    Credit cost and active reservation limits

    Ownership tier Cash rental rate Active reservation limits
    WM Premier and WM + Affiliates $0.13 3
    TravelShare $0.12 4
    TravelShare Silver Elite $0.11 5
    TravelShare Diamond Elite $0.10 6
    TravelShare Platinum Elite $0.09 7

    Fees and charges

    • $80 nightly minimum applies.
    • You may use a combination of credits and FAX Time for a reservation.
    • Where applicable, the Transient Occupancy Tax must be paid at the time of booking. This fee is not included in the FAX Time cost.
    • Housekeeping charges are included in the FAX Time cost and will not be billed separately.


    Blackout dates
    FAX Time use may be limited for special events including but not limited to holidays, high demand seasons, and scheduled events. Blackout dates are subject to change at any time.

    Credit completion

    • If you do not have enough credits for a reservation, a combination of credits and Affiliate Rental may be used at $0.15 per credit to complete the reservation.
    • Reservations booked through RCI and II that exceed your available credit balance will utilize Affiliate Rental at $0.15 per credit to complete the reservation.


    Cancellation fees
    Cancellations will be governed by the WorldMark, The Club Guidelines.

  • Cancellation Policy

    If your plans have changed and you need to cancel your WorldMark vacation, follow the steps below to cancel your reservation online.

    • Find the cancel option by your reservation on your dashboard, your reservations page, or on the reservation’s detail page.
    • Tap the cancel link to pull up the summary of your reservation. This will show the amount that will be reimbursed to your account or refunded to the method of payment. If you're cancelling past the cancellation deadline, you'll also see any penalizations. If your credits have expired since you booked the reservation, you'll be instructed to use them by the end of the day.
    • To continue with cancellation, select "Cancel reservation"

    More information:
    Many reservations may be cancelled online, even if originally confirmed through the Vacation Planning Center. Please refer to the online booking section of the guidelines and policies for a list of reservation types eligible for online cancellation.

    For more information on cancellation and cancellation periods, please refer to the WorldMark, The Club Guidelines.

  • Seasons

    WorldMark has three different seasons: Red, White, and Blue.

    More information:
    Seasonal designations at each resort are dependent upon demand.

    • Red Season (high-demand) typically has the highest credit values.
    • White Season (mid-demand) has mid-range credit values.
    • Blue Season (low-demand) has the lowest credit values.


    Seasonal booking rules
    The booking rules vary between seasons, as follows:

    • Red Season
      • Reservations may be made up to 13 months before the first day of the reserved period, and may extend beyond 13 months if the stay is continuous and uninterrupted.
      • A 7-night minimum stay is required when booking 10 months to 13 months in advance. The seven nights may be split between two or more resorts under the Grouped Reservations guideline. See the WorldMark, The Club Guidelines for more information on Grouped Reservations.
      • A 2-night minimum stay is required on Weekend Only reservations when both Friday and Saturday night are available.
      • Check-in is available any day of the week depending on availability.


    Only Space Available Reservations (OSA): Reservations may be made for any available nights, further than 10 months in advance, when the required seven nights are not available in your requested suite type. OSA requires you to book all of the nights that are available.

    • White and Blue Seasons
      • Reservations may be made up to 13 months before the first day of the reserved period, and may extend beyond 13 months if the stay is continuous and uninterrupted.
      • A 2-night minimum length of stay is required on Weekend Only reservations when both Friday and Saturday night are available.
  • Guest Certificates

    If you make a reservation and are not occupying the suite, you'll need to use a Guest Certficate. Guest Certificates are awarded to your account each anniversary year based on the number of credits you own, and they expire at the end of your anniversary year. Get more information on Guest Certificates in this owner guide.

  • Special events and holiday restrictions

    The Special Events and Holiday Restrictions policy prioritizes the use of vacation credits for set time periods by restricting the use of certain cash rental programs during designated holiday and special event time periods.

    Restricted Resorts
    WorldMark Anaheim
    WorldMark Boulevard
    WorldMark Canmore-Banff
    WorldMark Depoe Bay
    WorldMark Indio
    WorldMark Leavenworth
    WorldMark Oceanside
    WorldMark Seaside
    WorldMark West Yellowstone
    WorldMark Windsor
    Events/Holidays 2022 Dates 2023 Dates
    President's Day Feb. 18 - Feb. 24 Feb. 17 - Feb. 23
    Spring Break 1 Mar. 18 - Mar. 25 Mar. 17 - Mar. 24
    Spring Break 2 Mar. 25 - Apr. 1 Mar. 24 - Mar. 31
    Spring Break 3 Apr. 1 - Apr. 8 Mar. 31 - Apr. 7
    Memorial Day May 27 - June 2 May 26 - June 1
    4th of July July 1 - July 7 July 1 - July 7
    Labor Day Sep. 2 - Sep. 8 Sep. 1 - Sep. 7
    Thanksgiving Nov. 21 - Nov. 28 Nov. 20 - Nov. 27
    Christmas Dec. 21 - Dec. 28 Dec. 21 - Dec. 28
    New Years Dec. 28 - Jan. 4 Dec. 28 - Jan. 4
  • Rates and fees

    Sometimes extra memorable vacations come with a few extra costs. View WorldMark's most up-to-date rates and fees, including housekeeping fees, credit rental rates, and more.

Ask about guidelines and policies

Please fill out the form below if you have any questions regarding policies and guidelines. A WorldMark associate will be happy to help answer your question.

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Ask about guidelines and policies

Please fill out the form below if you have any questions regarding policies and guidelines. A WorldMark associate will be happy to help answer your question.

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