07/28/22


Take a look at the latest updates to your owner website:

Enhancements:
  • When filling out the Waitlist form, you’ll no longer be required to enter a second suite type, and if you choose to add one, it can’t match the first suite type.
  • You’ll now see the Waitlist on the Monthly Availability Calendar.
  • Now you can select the suite type and view the suite description on the Monthly Availability Calendar.
Bug Fixes:
  • When filling out a form on your owner site, the submit button will only activate when all required fields are completed.
  • Selecting the resorts page after modifying the traveler will no longer cancel your reservation automatically.
  • When viewing past reservations, a bug prevented owners from seeing the resort name. This issue has been resolved.
  • Some owners reported issues when viewing the Monthly Availability Calendar. The correct month will now be displayed when viewing the fourth month.
Upcoming Fixes:
  • When selecting a form field, prefilled form information will not be cleared out.
  • When reviewing multiple existing reservations in the same session, you'll now see the correct reservation details.
  • You will now see the correct policy when attempting to cancel a reservation. Whether your reservation can or cannot be cancelled for a full refund, you'll see a brief description of the cancellation policy with the "Cancel By" date.

More improvements are on the way. Your club is continuously working behind the scenes to address your feedback and resolve technical issues. As the website evolves, please share your comments via the “Give Feedback” tab on the right-hand side.

Need help registering, finding availability, modifying reservations, or joining a resort’s waitlist? Head to the Navigating Your Website page for videos that show you how to do it all, step-by-step.

Other recent updates:
  • 7/13
    • Viewing your account on a smartphone? You'll now see helpful tabs near the top of the screen — these make it easy to switch between your upcoming reservations, credits summary, dues info, and more.
    • Previously, any owner who started a new reservation and left it unfinished would receive a cancellation email. This caused confusion and has been corrected, so you'll no longer receive cancellation emails for incomplete bookings.
    • Several bugs affecting forms throughout the website were fixed.
    • Some users encountered error messages and/or frozen pages when accessing their reservations. This issue has been resolved.
  • 6/22
    • When viewing a resort’s availability calendar, desktop users now have the option to jump to a specific month rather than scrolling through months one at a time.
    • You’ll now receive a two-minute countdown message before being logged out due to inactivity.
    • For some owners, the resort name was missing from past reservations. This issue has been fixed.
    • A bug affecting the payment portion of booking has been resolved. In some situations, the “available to borrow” label was shown, but no amount was provided.
  • 6/8
    • Forgot your password? The area where you reset it now has additional instructions to make the process easier.
    • A loading message will appear after you select the "book" button. This prevents users from clicking the button multiple times, which results in an error message.
    • Desktop users with multiple owner numbers are now able to scroll through their accounts and select one for transactions.
    • Reintroduced the option to receive cancellation confirmation emails.
  • 5/25
    • During the second step of the registration process, email addresses will no longer be pre-filled. This change allows you to enter whatever email address you'd like to use.
    • The confirmation page now has a print function that generates a printer-friendly PDF.
    • An issue where cancellation policy, modify buttons, and cancel buttons were displayed on past reservations has been fixed. These items do not apply to past reservations and will no longer show. This update also fixes a bug where the modify option was showing for active reservations.
    • Added the ability to receive an email notification after successfully canceling a reservation.
  • 5/11
    • In response to owner requests, you now have the option to select same-day check-in when viewing the monthly availability calendar. Additionally, you’ll find that each resort details page has been updated to include a phone number.
    • Recent bug fixes include one that prevented WorldMark Fiji from showing in resort search results.
  • 4/29
    • Some owners experienced issues updating their contact info, so this process was tweaked to make it more user-friendly for everyone.
    • After several weeks of transition, your old website was officially retired on April 14. All owners who visit worldmarktheclub.com are being redirected to the new site.
  • 4/15
    • A bug in the Dues & Loans section — which incorrectly notified some owners that payments were past due — has been fixed.
    • The two-night minimum stay was removed from availability calendars. That means you can now book one-night stays!
    • You have 24/7 access to book, make modifications, submit a waitlist request, and more — at any time, day or night.
  • 7/14
    • Viewing your account on a smartphone? You'll now see helpful tabs near the top of the screen — these make it easy to switch between your upcoming reservations, credits summary, dues info, and more.
    •  Previously, any owner who started a new reservation and left it unfinished would receive a cancellation email. This caused confusion and has been corrected, so you'll no longer receive cancellation emails for incomplete bookings.
    •  Several bugs affecting forms throughout the website were fixed.
    •  Some users encountered error messages and/or frozen pages when accessing their reservations. This issue has been resolved.
  • 6/22
    • When viewing a resort’s availability calendar, desktop users now have the option to jump to a specific month rather than scrolling through months one at a time.
    • You’ll now receive a two-minute countdown message before being logged out due to inactivity.
    • For some owners, the resort name was missing from past reservations. This issue has been fixed.
    • A bug affecting the payment portion of booking has been resolved. In some situations, the “available to borrow” label was shown, but no amount was provided.
  • 6/8
    • Forgot your password? The area where you reset it now has additional instructions to make the process easier.
    • A loading message will appear after you select the "book" button. This prevents users from clicking the button multiple times, which results in an error message.
    • Desktop users with multiple owner numbers are now able to scroll through their accounts and select one for transactions.
    • Reintroduced the option to receive cancellation confirmation emails.
  • 5/25
    • During the second step of the registration process, email addresses will no longer be pre-filled. This change allows you to enter whatever email address you'd like to use.
    • The confirmation page now has a print function that generates a printer-friendly PDF.
    • An issue where cancellation policy, modify buttons, and cancel buttons were displayed on past reservations has been fixed. These items do not apply to past reservations and will no longer show. This update also fixes a bug where the modify option was showing for active reservations.
    • Added the ability to receive an email notification after successfully canceling a reservation.
  • 5/11
    • In response to owner requests, you now have the option to select same-day check-in when viewing the monthly availability calendar. Additionally, you’ll find that each resort details page has been updated to include a phone number.
    • Recent bug fixes include one that prevented WorldMark Fiji from showing in resort search results.
  • 4/29
    • Some owners experienced issues updating their contact info, so this process was tweaked to make it more user-friendly for everyone.
    • After several weeks of transition, your old website was officially retired on April 14. All owners who visit worldmarktheclub.com are being redirected to the new site.
  • 4/15
    • A bug in the Dues & Loans section — which incorrectly notified some owners that payments were past due — has been fixed.
    • The two-night minimum stay was removed from availability calendars. That means you can now book one-night stays!
    • You have 24/7 access to book, make modifications, submit a waitlist request, and more — at any time, day or night.
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