New WorldMark Owner Website Enhancements

2/20

VacationShare Indicator: Ability to identify inventory from the VacationShare rental platform.
Login Update: Update to forgot password link that allows sending the username as part of the forgot password email.
VIP by WorldMark: Completion of the transformation of the TravelShare program into VIP by WorldMark. The new VIP program will have exciting changes including, updated tier names, a brand-new tier level, a sleek new logo, and enhanced benefits.
New tiers and tier credit values:
- Bronze 15,000 – 29,999
- Silver 30,000 – 44,999
- Diamond 45,000 – 64,999
- Platinum 65,000 – 84,999
- Founders 85,000+
New and additional benefits include:
- Additional complimentary housekeeping services
- Complimentary WiFi devices
- Additional complimentary guest certificates
- Additional complimentary Club Pass exchange fee waivers (Founders)
- (New) Wyndham Rewards conversion

1/29

Back Button (Web): While on the Final Confirmation Step of the booking flow online, a new message will alert owners to not close or refresh the page.
Bonus Time Tool Tip (Web): Updates the Conversion Rate to the new amount on the “Bonus Time Check-in Dates” tool tip

12/18

Back Button (Web): Effort to stop the interruption within the booking flow that results in missing or incorrect charges
Limetree Booking Issue (Web): Resolves the inability to book Club Wyndham Limetree online through Club Pass
Accounts flagged as Past Due for transactions (Web): Corrections to charges, payments or adjustments on transactions that are incorrectly triggering a DNB block
Modify Traveler (Web): Fix for CTA when owner cancels out of modify traveler and tries to go back to the modification from the pop up message
Waitlist Details Cleared (Web): Fix to clear the original waitlist request criteria when creating a second request
Waitlist Date Modification (Web): Fix to resolve the ability to select dates within 14 days arrival. Only allowed dates will now display
Waitlist Modification (Web): Fix for the blank page that displays after clicking the view waitlist button
Unexpected Logoff Issue (Web): Fixes to keep users logged in the site for the initial hour when their session is active

10/29

Search Timing Preferences: Ability to search by location and timing preferences including selecting the length of stay from a predefined list (number of nights, weekend, week, etc.) as well as the preferred month of stay according to owner's calendar visibility.
Recent Searches: Ability to see recent searches via a list of locations/resorts that were searched for recently.
Texting for Waitlist: The waitlist feature will show unavailable resorts but allow owners to view next available or join the waitlist with their mobile phone number to receive an SMS text message if/when a match becomes available.

9/12

Search Filters: Ability to select search filters based on how owners like to spend their vacation (amenities, nearby attractions, experiences, etc.).
Bonus Time Search: Enables owners to search Bonus Time for check-in availability at any resort (excluding Exotic Bonus Time properties) within 14 days and stay a minimum of one night and a maximum of four nights.
Vacation Vibes Filters: Provides owners with the ability to select search filters based on how they like to spend their vacation.
Exotic Bonus Time Search: Enables owners to search Exotic Bonus Time for check-in availability at eight specific resorts within 30 days of arrival by using the Bonus Time toggle.
Wish List: Allows owners to add resorts to their “Memorable Trips List” to serve as inspiration for places to visit on future vacations.

8/14

All fees, one platform: simple & transparent.
Read article here.

6/25

Regional Search: When searching for your next WorldMark resort, you will now have the option to search by region. This is a great tool if you are not familiar with resort names or if you want to view all resort possibilities within a region. A selection of regions will be shown when clicking in the resort search bar. After choosing a region, add dates to finalize your search and continue booking your next vacation.
Saved Search: If you are searching for the same resort and dates more than once and a waitlist is not available, owners are now able to save their search. This feature will allow owners to search for their favorite resorts faster and more efficiently, putting more time and energy back into their vacation. To use this feature, when starting a new reservation search, a blue “Save Search” icon will appear to the right of your resort and dates. To find your saved searches, log into the website and click on “Saved Searches” on the left hand side of the owner dashboard.
UX redesign of New and Modifying existing reservations when selecting credit protection. Update Credit Protection Checkbox - Currently by default, this checkbox is checked. Request is to make the checkbox more obvious that it can be checked/unchecked.

5/16

Monthly Availability Calendar when loading Asia Pacific resorts: Bug introduced from the April release that provided an Unexpected Error when loading the monthly availability calendar page with the Asia Pacific resorts.

4/9

Waitlist - Page keeps on loading After clicking on 'Cancel This Request' CTA: While waitlist request was getting cancelled “behind the scenes”, this was causing confusion to owners
The fix for owners seeing the co-owner's name when logging into the website will also be addressed on release night

4/8

Login Enhancements: We've achieved a significant decrease in login failures. The new enhancements separate security authentication from API calls, reducing login issues. Additionally, a loading screen now informs users that their dashboard is in the process of loading, enhancing the overall user experience. (Club Wyndham & Worldmark)

	WorldMark
Pre-Release & Enhancements (Feb Performance Test)	4.19% Login Failure
Goal and After Enhancements (Mar Pre-Release Performance Test)	0.08% Login Failure

WorldMark

Pre-Release & Enhancements
(Feb Performance Test)

4.19%

Goal and After Enhancements
(Mar Pre-Release Performance Test)

0.08%

Offer Codes: Both Club Wyndham and Worldmark now feature an offer code field in their booking flows. This allows owners to apply codes received from our marketing teams. These codes are then validated for accuracy, ensuring owners can benefit from our promotional campaigns.

3/27

Forms providing error upon submission: WM-Transfer Credit Form and BOD Contact Erroring out to a 404 Page Not Found error instead of completing the form submission
Missing Reservation Details in the View Details page from Vacation and Waitlist page for some users (Sporadic): This action occurred after making a booking within the session and impacted owners without Past Reservations
Not able to click Modify and Cancel CTA for some users on Vacation and Waitlist page (Sporadic): This action occurred after making a booking within the session and impacted owners without Past Reservations
Reservation page is not loading after you cancel a reservation (Sporadic): After successful cancellation, the website was sometimes loading a 404 Page Not Found error instead of returning you to Reservation Details

2/23

The top pages visited by owners have been updated to incorporate a new availability search widget. This enhancement allows owners to conveniently search for resort availability and Bonus Time options on numerous pages, expanding beyond just the dashboard or the Search Resorts page.
A fix is underway for owners who are getting a blank white screen when using different areas of the website.
A fix is being implemented to help with service call failures for the MFA step that returns owners back when the username/password entered is incorrect.
In the Bonus Time search feature, the conversion rate has been updated to the 2024 rate and a bug was fixed on the loading screen when owners select dates.

12/14

Now have the ability to search and book all Club Wyndham resorts that are available via Club Pass.
The Bonus Time Search provides an option through Resort Search Results or the Monthly Availability Calendar pages to search specifically for availability during the Bonus Time booking window and shows the cost in dollars vs. credits.

11/14

Now have the ability to recognize/accept new goodwill awards “currency” throughout the web pages including Booking, Cancel, View Reservation Details, Modify Nights, and Credit Summary.
The Monthly Availability Calendar “all suites” option allows you to view daily availability on the calendar across all suites versus having to select each individual suite type to see what dates are available.
As owners are reviewing search results they will be able to review more info about the WorldMark suites shown in the results set by adding the suite description info into the suite details summary.
Adding ability to decline a waitlist match and modify allowing owners to decline the original waitlist match, but easily modify the original request to update what they now prefer.
Had a problem with submitting some of the forms across the website due to a bug in the latest version released in September, which is now fixed.
Had an instance where owners were unable to switch between accounts in the navigation, which is now fixed.

10/13

Users now have the ability to modify a submitted waitlist that has no current match.
When searching for travel dates for a specific resort, your travel dates will be carried over from the Resort Search Results page to the Monthly Availability Calendar page.
Once you have entered travel dates for a specific resort on the Resort Search Results page, your travel dates will carry over to the Resort Details page. You will also see the lowest cost per night for your specific travel dates for that resort.
A bug where international addresses needed a zip code field for cash payments has been fixed.
A bug where users could not advance in the booking flow if they attempt to pay with a credit card with an expiration date of the current month has been fixed.

9/28

WorldMark Pending Owners have a few more User Interface changes that will be rolling out soon. (Email trigger setup still being delivered)
A bug affecting the resort search component's ability to exclude unpublished/inactive resorts has been fixed.
A bug affecting the Owners' ability to pay their loans online after the 9/13 release has been fixed.
A bug affecting the confirmation of due being paid via Paypal has been fixed.

9/13

In response to owner requests, you now have the option to access a list of countries from a dropdown list on the Permission Addendum Form.
WorldMark Pending Owners will soon receive email triggers for same-day registration. A new User Interface will be rolling out soon.
The required zip code field has been removed for international users when a cash payment is required.
A bug affecting the dropdown feature on the Monthly Availability calendar for CWSP suite types has been fixed.
A bug affecting the Waitlist Requests and Allowed Length of stays has been fixed for owners

8/10

A bug that prevented users from toggling between different member numbers within a session has been fixed.
The reservation details section will no longer appear blank or display information from a prior reservation.
Users were experiencing a bug where users “jumped” forward to a future month and then started using the scroll option for future months, making owners think there wasn’t availability. This bug has been fixed.
A bug that was showing "sales suites" in the Suite Type dropdown selection has been fixed
A bug that impacted login attempts for approximately 4,000 owners has been fixed

7/26

A data push for Adobe Target is impacting personalized offers
When canceling your reservation online, refund payments via Paypal are not processing.
When using mobile devices, the waitlist match details modal is not allowing owners to the next step.
Booking Payment Options Step: Owners who have been grandfathered in are unable to proceed past the booking payment options step if out of the Housekeeping Services screen
Availability Calendar page.
Booking Payment Options Step: Owners are experiencing challenges when attempting to proceed past the Booking Payments Options screen for WM Shawnee Village
Modify Nights Payment Options Step: Users who have not selected Housekeeping are not able to proceed past the Payment Options when using Vacation Credits
Monthly Availability Calendar: Available dates are not appearing when users scroll back and forth between months
Monthly Availability Calendar: Accessible Features are not displayed in the Club Pass Suite Details page.
The Contact form is not populating the phone number fields