Announcing a New Advance Check-In Process — WorldMark by Wyndham

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02/01/23

A new advance check-in process is now available for your WorldMark by Wyndham vacations, giving you the option to fill out the check-in form in advance online.

Prior to your check-in date, you’ll receive a text message with a link to an online check-in form. This will allow you to quickly and easily provide information in advance and streamline the check-in process when you arrive.

This new, expedited process will ensure you spend minimal time at the front desk and have maximum time to enjoy your vacation.

Here’s how it works…

1. Seven days prior to your vacation’s arrival date, you’ll receive a text message with a link to the advance check-in form. Once you click on the link, you will be directed to the Owner’s page where you will login using your credentials and then the advanced check-in form will populate.

2. You can fill out the advance check-in form from your mobile device at your leisure, making sure to provide all requested information, including vehicle details and any additional guest names.

3. Once you submit the form online, the information is sent directly to your resort’s front desk, so they’ll have it all in their system when you arrive.

Other good stuff to know…

Your cell phone number:
You will only receive a text message with a link to the advance check-in form if your WorldMark account profile is up to date with your cell phone number. If your account profile only includes a landline telephone, the text message will be undeliverable. Please verify your account profile has your current cell phone listed to take advantage of the advance check-in option.

Link to the advance check-in form:
Please note that the link contained within the text message you’ll receive will say trustyou.com, not worldmarkbywyndham.com. There are other identifiers in the text message to indicate that the message is from WorldMark, and the trustyou.com link is a safe and secure domain.

Timeframe for submitting the online form:
The text message with the link to the advance check-in form will be sent seven days prior to your arrival date. If you choose not to submit the form online, the link will expire 24 hours prior to your arrival. You’ll still be able to fill out the check-in form in person when you arrive at the resort.

Additional guests:
It is important to provide the names and information about all guests occupying the suite however, please remember that only the primary guest listed on the reservation may check in at the front desk.

Special requests:
All special requests entered into the advance check-in form are subject to availability and are not guaranteed.

Answers to your questions…

Expand all

What if I need to edit the information I provide on the advance check-in form after I submit it?

You can change or update the information provided on the form as many times as you need. Simply click the link from the text message and update the information, then resubmit the form. Changes can be made up until 24 hours prior to arrival, when the link will expire.
I received a text message, but the link to the advance check-in form isn’t working. What should I do?

If it is more than 24 hours from your reservation’s arrival date, simply reply to the text and let the resort staff know you’re having difficulty accessing the link. Resort staff will work with you to troubleshoot the issue. If it is within 24 hours of arrival, your link has expired and you’ll need to fill out the check-in form in person when you arrive.
Why have I not received an advance check-in text message for my upcoming vacation?

Text messages can only be sent if your WorldMark by Wyndham account profile is up to date with your cell phone number. Please log into your WorldMark by Wyndham account and verify your information is correct.
I filled out the advance check-in form and provided the information on my additional guests. Can they check into the suite if they arrive at the front desk before me?

Only the primary guest listed on the reservation is able to check in at the front desk. Additional guests who may be staying with you in the suite must wait to access the suite until you arrive.
I requested an early check-in time on the form. Will this request be honored?

Special requests are subject to availability. They will be honored if possible, but are not guaranteed.
I forgot to fill out the advance check-in form and now it says the link is expired. What should I do?

Your link will expire 24 hours prior to arrival. If this occurs, you’ll still be able to fill out the check-in form in person when you arrive at the resort.
Do I have to enroll in order to participate in the advance check-in process?

No. Owners with upcoming reservations will automatically receive a text message with a link to the advance check-in form if their account profile is up to date with their cell phone number.
Will I need to fill out a new check-in form every time I make a reservation?

Yes, each reservation will require its own check-in form even if some or all of the information is the same.
What if I don’t want to use the new advance check-in option?

Use of the advance check-in process is completely optional. If you receive a text message prompting you to participate, you can simply opt out of receiving further text messages by following the unsubscribe instructions in the text message.

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