Beginning in August, you will have a new customer payment portal: Paymentus. You will still be able to access and view all your regular account information and preferences… plus much more!

Some of the new features you can look forward to include:

A new customer portal with several 24/7 self-service features.

• Enroll in Auto-Pay.
  
• Schedule and make payments.
• View balances, statements, and transactions.
• Add payment options to your virtual wallet.
• Get notifications when payments are processed.
• Access financial information for all accounts in one place.

A new direct-access payment portal.

• Make quick and easy one-time payments.
• No need to log into your account first.
• Opt in to pay by text or PDF.

An enhanced, automated voice system.

• Dial in to manage your account anytime.
• Make payments, enroll in Auto-Pay, request payoff quotes and duplicate tax forms.
• Communications available in multiple languages.
• Add payment options to your virtual wallet.

Stay tuned for more information and tutorial videos for the launch of Paymentus.

Processing delays: During the transition to the new payment portal, expect delays in account updates and payments posting. Data reflected in Paymentus, and your owner website will lag one or two days behind but should be caught up August 6, 2024. Your payments will process with your financial institution but will not post to our systems right away. If after August 6 your account is not reflecting a payment or important update, you may contact a Financial Services representative at 800-779-0760.

Disruptions in Auto-Pay: If you have an expired credit card or missing email address, your automatic payments may be disrupted. Please confirm that your email address and credit card information is accurate and up to date. To update your email address, please log in to your account at WorldMarkbyWyndham.com or contact a Financial Services agent at 800-691-7289.

Password resets: During your initial log in, please take a minute to set up security questions and complete your account profile. This will allow you to safely reset your password in the future and self-service your account at your convenience. Avoid potential high wait times during peak seasons and spend more time on your bucket list instead of on the phone.

Vacation Sidekick account: You will now be able to manage your Vacation Sidekick account by visiting your new portal. Make payments or enroll in Auto-Pay by logging into your Paymentus account and clicking on your Vacation Sidekick account.

Please be advised that due to the transition, the due dates for all Vacation Sidekick accounts will be changing to the first of the month following your current due date (i.e. if your current due date is August 10, your new date will be September 1).

Credit reporting: Owners with active loans may have information about their accounts reported to the credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report. Beginning September 2024, your active loan account reporting to Equifax and TransUnion may include associated owners, if applicable.

Language options: You have the option to select your preferred language in the Paymentus customer portal and the automated telephone system. Links will be available for Spanish, Portuguese, Japanese, and French Canadian. Simply click on the preferred language link located on the upper right-hand corner of the login page.

Paperless options: You now have paperless options to receive your billing statements electronically via an e-bill notification. Simply click “Yes” under Paperless located under the Account Details section to enroll. If you already receive electronic statements, you will need to re-enroll in this feature to continue receiving statements electronically. Please note, you will need to enroll each account separately and the change will take effect within one to two billing cycles.

Stay tuned to your email inbox and owner website as additional details and information will be shared as the system rolls out.

In the meantime, here are some answers to frequently asked questions: