A woman with her arms on her husband's shoulder as he takes a photo of them with the snow-covered mountains in the background.
A woman with her arms on her husband's shoulder as he takes a photo of them with the snow-covered mountains in the background.
A woman with her arms on her husband's shoulder as he takes a photo of them with the snow-covered mountains in the background.
Learn more about Genesis. - WorldMark by Wyndham


Easy payments in a new online portal.

Beginning in August, you will have a new customer payment portal: Paymentus. You will still be able to access and view all your regular account information and preferences… plus much more!

Some of the new features you can look forward to include:

A new customer portal with several 24/7 self-service features.

  • Enroll in Auto-Pay.
  • Schedule and make payments.
  • View balances, statements, and transactions.
  • Add payment options to your virtual wallet.
  • Get notifications when payments are processed.
  • Access financial information for all accounts in one place.

A new direct-access payment portal.

  • Make quick and easy one-time payments.
  • No need to log into your account first.
  • Opt in to pay by text or PDF.

An enhanced, automated voice system.

  • Dial in to manage your account anytime.
  • Make payments, enroll in Auto-Pay, request payoff quotes and duplicate tax forms.
  • Communications available in multiple languages.
  • Add payment options to your virtual wallet.

Stay tuned for more information and tutorial videos for the launch of Paymentus.

What do I need to know?

Disruptions in Auto-Pay: If you have an expired credit card or missing email address, your automatic payments may be disrupted. Please confirm that your email address and credit card information is accurate and up to date. You may update your credit card information here. To update your email address, please log in to your account at WorldMarkbyWyndham.com or contact a Financial Services agent at 800-691-7289.

Vacation Sidekick account: You will now be able to manage your Vacation Sidekick account by visiting your new portal. Make payments or enroll in Auto-Pay by logging into your Paymentus account and clicking on your Vacation Sidekick account.

Please be advised that due to the transition, the due dates for all Vacation Sidekick accounts will be changing to the first of the month following your current due date (i.e. if your current due date is August 10, your new date will be September 1).

Credit reporting: Owners with active loans may have information about their accounts reported to the credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report. Beginning September 2024, your active loan account reporting to Equifax and TransUnion may include associated owners, if applicable. Language options: You have the option to select your preferred language in the Paymentus customer portal and the automated telephone system. Links will be available for Spanish, Portuguese, Japanese, and French Canadian. Simply click on the preferred language link located on the upper right-hand corner of the login page.

Paperless options: You now have paperless options to receive your billing statements electronically via an e-bill notification. Simply click “Yes” under Paperless located under the Account Details section to enroll. If you already receive electronic statements, you will need to re-enroll in this feature to continue receiving statements electronically. Please note, you will need to enroll each account separately and the change will take effect within one to two billing cycles.

What if I have questions?

Stay tuned to your email inbox and owner website as additional details and information will be shared as the system rolls out.

In the meantime, here are some answers to frequently asked questions:

  • When can I start using the new payment portal?

    The new portal, Paymentus, will be available in early August. At that time, any online payments will need to be made using the new payment portal by logging into WorldMarkbyWyndham.com and clicking on Dues & loans, then Make a payment.

  • How do I enroll in Auto-Pay?

    Enroll in Auto-Pay by logging in to your account in Paymentus. You may also contact the Interactive Voice Response (IVR) system or a Financial Services representative at 800-691-7289.

  • Do I have to re-enroll in Auto-Pay on the new system?

    No, if you are already enrolled in automatic payments, and if you have a valid email address and credit card on file, they will continue and you do not need to do anything else. However, you may experience a slight delay in your August payment posting due to this transition.

  • How do I access the portal?

    The WorldMark by Wyndham owner website provides a convenient direct link to Paymentus by visiting the Dues & loans tab. On this page, there will be a direct link to Paymentus.

  • Do I have to activate my account?

    The first time you log in, click “First time user?” and use your email address, owner number, and zip code to access your account. You will then be prompted to create your new login and password. To access the one-time payment portal, you will need to provide your email address and date of birth.

    Please note, the new portal will not be available until early August. You will be emailed further instructions to access your profile. If you need additional support, please contact a Financial Services representative at 800-691-7289.

  • I don’t have a computer. What if I don’t want to use the new portal?

    Using the new portal is completely optional. You can still make payments by mail, phone, or through your bank’s online Bill Pay service.

  • How do I make an online payment?

    You can click the Paymentus One Time Payment Portal link to make a quick and easy one-time payment or click on the Paymentus Full Access Member Portal link to access your account, view e-bills, schedule payments, enroll/update Auto-Pay or view payment history.

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